Customer Service Coordinator / Dispatcher

Vital Delivery Solutions; Londonderry (NH); On-site; USD 24,796 - 27,552; Full time

Job summary

Vital Delivery Solutions is seeking a Customer Service Coordinator / Dispatcher in Londonderry, NH. This full-time role runs Monday to Friday, 2:30pm–10:30pm, handling calls, emails, and dispatch tasks to ensure on-time deliveries.

The ideal candidate is reliable, detail-oriented, and proficient in communication. Training is provided; prior experience helps but is not required. Enjoy a hands-on role with opportunities to grow in a fast-paced logistics team.

Qualifications

• Prior dispatcher or customer service experience preferred but not required.
• Must be reliable with attention to detail and strong communication.
• Ability to learn quickly and adapt in a fast-paced environment.
• Must provide valid driver’s license and have clean driving/criminal history.

Responsibilities

• Answer incoming calls
• Manage incoming emails
• Bill and dispatch deliveries using software
• Manage and monitor dispatch screen and deadlines
• Assist drivers with questions
• Verify and file completed paperwork
• Provide customers with excellent customer service
• Complete a daily shift checklist

Skills

Customer service

Communication

Attention to detail

Problem solving

Independence

Reliability

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Coordinator / Dispatcher

Full Time Londonderry, Londonderry, NH, US

9 days ago Requisition ID: 1154

Salary Range: $18.00 To $20.00 Hourly

Vital Delivery Solutions is looking for a dispatcher/customer service representative to join our team! The role is Monday to Friday 2:30pm to 10:30pm.

The ideal candidate will be driven, a team player, have a high level of enthusiasm, attention to detail, excellent customer service skills and the ability to learn quickly. Prior experience is helpful, but not required. All required training will be provided.

Duties & Responsibilities:

• Answer incoming calls
• Manage incoming emails
• Bill and dispatch deliveries using software
• Manage and monitor dispatch screen and deadlines
• Assist drivers with questions
• Verify and file completed paperwork
• Provide customers with excellent customer service
• Complete a daily shift checklist

Requirements:

• Must be reliable and dependable
• Comfortable with using a smart phone
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Be able to work independently
• Must have a clean driving record
• Must have clean criminal history
• Must provide proof of valid driver's license
• Must be able to lift up to 50 lbs
• Fluent in Microsoft Office
• Ability to work in stressful fast paced environment