Dispatcher

Casella Waste Systems, Inc; Perkiomenville (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Tuition Assistance

Flexible Spending Accounts

Employee Awards

Wellness Incentive

Career Pathways

Discounted Stock Program

Maternity & Parental Leave

Life & Disability Insurance

Employee Assistance Plan

Job summary

Casella Waste Systems, Inc. is seeking a Dispatcher to coordinate drivers, trucks and containers for efficient service. You will balance routes, resolve issues, and keep customers informed while ensuring productivity across residential, commercial, and roll-off services.

Ideal candidates bring attention to detail, strong communication and teamwork, and the ability to thrive in a fast-paced environment. High school diploma or GED required; some dispatch experience preferred.

Qualifications

• High school diploma or GED required; willing to work in the US.
• Ability to work as part of a collaborative dispatch team.
• Prefer some dispatch experience in a fast-paced environment.

Responsibilities

• Dispatches drivers to calls using customer needs, locations and loads to balance cost and satisfaction.
• Route drivers to maximize productivity and ensure prompt service.
• Assigns routes and manages pickups/deliveries across the day and next day.
• Handles calls and emails from customer service and sales for container movements.
• Notifies customers of delays and communicates with drivers on-site to resolve issues.
• Maintains daily route schedules and route sheet documentation.
• Reports driver performance issues to management for resolution.
• Participates in training and other opportunities to support the company’s mission.

Skills

Attention to detail

Multi-tasking

Communication

Problem solving

Listening

Teamwork

Education

High school diploma or GED

Job description

Position Summary

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.

Key Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.

• Assignsroutes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
• Updates and informs Customer Care of any service delays in order to keep customers notified.
• Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extrapick ups), route completions and driver locations.

• Reports driver performance issues or concerns to appropriate management for resolution.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.

High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.

Attributes

Confident, team-oriented individual who is attentivetodetail,and results-oriented with the ability to see the larger picture while focusing onproviding excellent customer service.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.