Dispatcher

EVA LOGISTICS INC.; Aurora (CO); On-site; USD 35,000 - 50,000; Full time

Job summary

A logistics company in Aurora, Colorado is seeking a Dispatch Customer Service Representative to enhance operations. This role involves coordinating customer communications, monitoring delivery trucks, and supporting logistics through performance analysis. The ideal candidate should possess strong multitasking and communication skills, and prefer experience in dispatch or customer service. On-site presence in the warehouse is required. Benefits are available after 90 days of employment.

Qualifications

• Experience in dispatching, logistics, or customer service preferred.
• Ability to learn quickly and adapt to a fast-paced, time-sensitive environment.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Coordinate with customers regarding tracking and delivery updates.
• Address customer inquiries and issues promptly.
• Act as the liaison between the company and the client.
• Monitor and assist a fleet of delivery trucks.
• Establish and optimize delivery routes and schedules.
• Analyze customer orders and plan for peak delivery times.
• Manage and track performance data and KPIs.
• Evaluate courier service performance and implement improvements.
• Respond to customer service inquiries via phone and email.
• Generate sales leads when appropriate.

Skills

Problem-solving

Multitasking

Communication skills

Interpersonal skills

Bilingual proficiency

Job description

Overview

Dispatch Customer Service Representative

Job Overview: The Dispatch Customer Service Representative plays a crucial role in supporting operations and ensuring seamless communication between customers, drivers, and the company. This position requires strong organizational skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional customer service. The ideal candidate is proactive, detail-oriented, and able to manage multiple priorities effectively.

Key Responsibilities

• Coordinate with customers regarding tracking and delivery updates, ensuring high levels of satisfaction.
• Address customer inquiries and issues promptly while providing timely updates on order status.
• Act as the liaison between the company and the client, maintaining professional communication with client leadership teams.
• Monitor and assist a fleet of delivery trucks, overseeing drivers to ensure they remain on task and organized throughout the day.
• Establish and optimize delivery routes and schedules to enhance efficiency and on-time performance.
• Analyze customer orders, assess order volume, and plan strategically for peak delivery times.
• Manage and track performance data and key performance indicators (KPIs), reporting findings to upper management.
• Evaluate courier service performance, identifying areas for improvement and implementing corrective action plans as needed.
• Respond to incoming calls and customer service inquiries via phone and email.
• Provide information about the company's products and services and generate sales leads when appropriate.
• Perform additional duties as assigned to support operational and customer service goals.

Qualifications & Requirements

• Experience in dispatching, logistics, or customer service preferred.
• Ability to learn quickly and adapt to a fast-paced, time-sensitive environment.
• Strong problem-solving and multitasking abilities.
• Excellent communication and interpersonal skills.
• Bilingual proficiency (preferred).
• Must be comfortable working on-site in the warehouse.

Benefits

• Benefits available after 90 days of employment.