Logistics Dispatch Specialist - Carrier Relations & Ops

Momentum Transportation USA; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Momentum Transportation USA is seeking an Operations Specialist to manage daily transportation activities, dispatch trucks, and maintain carrier relationships in Jacksonville, FL. You will track shipments, negotiate rates, and ensure on-time deliveries while coordinating with customers and internal teams.

The role requires strong communication, organization, and problem-solving skills, with the ability to work extended hours at period ends to meet customer needs. English fluency is essential.

Qualifications

• High School Diploma or GED required.
• BA/BS in Logistics or related field preferred.
• 1-3 years dispatch operations experience preferred.
• Must be fluent in English.

Responsibilities

• Schedule and dispatch trucks to meet customer demands.
• Track shipments from pickup to delivery (Track & Trace).
• Negotiate rates and service with transportation providers.
• Maintain relationships with carriers to ensure capacity and service standards.
• Communicate with customers, carriers, and team members.
• Update transportation management and operating systems.
• Prioritize tasks to improve quality and service performance.
• Provide proactive customer satisfaction and increase market share.
• Resolve complex issues and implement solutions quickly.
• Utilize company systems and knowledge to process shipments.
• Work extended hours at month/quarter/year ends.
• Demonstrate professional and respectful behavior.
• Maintain regular attendance.

Skills

Customer service

DOT regulations

Multi-state geography

MS Office

Problem solving

Independent worker

Time management

Communication skills

Attention to detail

Fluent English

Education

High School Diploma/GED

BA/BS in Logistics

Dispatch operations experience

Tools

AS400

Pegasus

Oracle (OTM)

Job description

Momentum Transportation USA is seeking an Operations Specialist to manage daily transportation activities, dispatch trucks, and maintain carrier relationships in Jacksonville, FL. You will track shipments, negotiate rates, and ensure on-time deliveries while coordinating with customers and internal teams.

The role requires strong communication, organization, and problem-solving skills, with the ability to work extended hours at period ends to meet customer needs. English fluency is essential.