Operations Specialist - JX4(8a - 5p)

Momentum Transportation USA; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Momentum Transportation USA is seeking an Operations Specialist to manage daily transportation activities, dispatch trucks, and maintain carrier relationships in Jacksonville, FL. You will track shipments, negotiate rates, and ensure on-time deliveries while coordinating with customers and internal teams.

The role requires strong communication, organization, and problem-solving skills, with the ability to work extended hours at period ends to meet customer needs. English fluency is essential.

Qualifications

• High School Diploma or GED required.
• BA/BS in Logistics or related field preferred.
• 1-3 years dispatch operations experience preferred.
• Must be fluent in English.

Responsibilities

• Schedule and dispatch trucks to meet customer demands.
• Track shipments from pickup to delivery (Track & Trace).
• Negotiate rates and service with transportation providers.
• Maintain relationships with carriers to ensure capacity and service standards.
• Communicate with customers, carriers, and team members.
• Update transportation management and operating systems.
• Prioritize tasks to improve quality and service performance.
• Provide proactive customer satisfaction and increase market share.
• Resolve complex issues and implement solutions quickly.
• Utilize company systems and knowledge to process shipments.
• Work extended hours at month/quarter/year ends.
• Demonstrate professional and respectful behavior.
• Maintain regular attendance.

Skills

Customer service

DOT regulations

Multi-state geography

MS Office

Problem solving

Independent worker

Time management

Communication skills

Attention to detail

Fluent English

Education

High School Diploma/GED

BA/BS in Logistics

Dispatch operations experience

Tools

AS400

Pegasus

Oracle (OTM)

Job description

Position:Operations Specialist - JX4(8a - 5p)

Location: Jacksonville, FL

Job Id:279

# of Openings:1

Job Summary:
The primary responsibility for the Operations Specialist is the execution of the day-to-day transportation activities for our customer. This role is responsible for establishing and maintaining profitable relationships with carriers and drivers. Must focus on the current needs of the customer and adapt as those requirements change. This position reports directly to the department Operations Manager.

Essential Duties and Responsibilities:

• Complete accurate and timely scheduling and dispatching of trucks to ensure that the flow of product in and out meets customer demands.
• Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (Track & Trace)
• Negotiate with transportation providers to obtain the best rates and service.
• Maintaining relationships established with carriers to ensure capacity and monitor service standards.
• Communicating effectively with customers, carriers, and team members.
• Update and maintain transportation management and operation systems.
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Further increase customer satisfaction and business share through proactive and regular contact.
• Provide complex problem resolution and swiftly implement the appropriate solutions.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Mandatory to work extended hours during the end of month; end of quarter; and end of year cycles, as needed to meet customer needs.
• Must always demonstrate professional and respectful behavior to others.
• Maintains regular, timely, and consistent attendance at work.

Knowledge/Skills/Abilities:

• Strong customer service (from a logistics background involving phone experience, pricing, and quotes).
• Knowledge of DOT regulations.
• Knowledge of multi-state geography.
• AS400, Pegasus, or Oracle (OTM) experience.
• Proficient with computer and Microsoft Office applications.
• Strong interpersonal skills to effectively interact with internal and external customers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative and can work independently.
• Organizational and time management skills.
• Ability to multi-task in a high-pressure environment.
• Self-motivated worker that works well with little direct supervision.
• Strong attention to detail with excellent follow-up.
• Excellent communications skills, both written and oral.
• A proven track record in service, attendance, and reliability.
• Must be fluent in English.

Education and Experience Requirements:

• High School Diploma/GED required.
• A BA/BS degree in Logistics or related field; or equivalent combination of education and work experience preferred.
• 1-3 years dispatch operations experience preferred.