Logistics Dispatch & Ops Coordinator

Federal Express Corporation; Beaumont (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Federal Express Corporation, based in Beaumont, TX, is seeking a Dispatcher to coordinate the quality, service, and administrative functions in the pickup and delivery area. This role focuses on dispatching linehaul equipment to minimize costs while ensuring service integrity and regulatory compliance.

The position requires monitoring daily metrics, communicating with ICs/ISPs, investigating customer service issues, and escalating when necessary.

Qualifications

• High school diploma or GED required; bachelor’s preferred.
• Administrative support, customer service or dock operations experience preferred.

Responsibilities

• Monitor facility reporting metrics related to service, safety, cost and quality on a daily basis.
• Communicates with BC/AOs of ICs/ISPs and adjusts load plan changes in Vision/VRP systems.
• Investigates customer service complaints and resolves issues to ensure customer satisfaction.
• Escalates unresolved issues to appropriate management.
• Maintains vehicle maintenance information and ensures DOT compliance for company and vendor equipment.
• Creates and maintains files for company and vendor equipment and ensures insurance and maintenance documents are up to date.
• Dispatches linehaul transportation equipment and enters dispatch events to ensure timely delivery and pickup of trailers; conducts yard inventory.
• Investigates and reports linehaul schedule delays and equipment failures and implements contingency plans.
• May organize and train drivers; performs other duties as assigned.

Skills

Customer service

Time management

Verbal and written communication

Numerical data interpretation

Microsoft Office

DOT regulations

Education

High school diploma or GED

Bachelor's degree in Business, Logistics or related area

Tools

Microsoft Office

Job description

Federal Express Corporation, based in Beaumont, TX, is seeking a Dispatcher to coordinate the quality, service, and administrative functions in the pickup and delivery area. This role focuses on dispatching linehaul equipment to minimize costs while ensuring service integrity and regulatory compliance.

The position requires monitoring daily metrics, communicating with ICs/ISPs, investigating customer service issues, and escalating when necessary.