Logistics Dispatch & Compliance Coordinator

FedEx Group; Tampa (FL); On-site; USD 36,000 - 52,000; Part time

Job summary

FedEx Group in Florida seeks an Operations Dispatcher to coordinate quality, service and admin tasks in pickup and delivery, and to dispatch transportation equipment per the Linehaul plan to minimize costs and maintain service integrity.

Responsibilities include monitoring metrics, communicating with BC/AOs and ICs/ISPs, addressing customer service issues, ensuring DOT compliance, and maintaining vehicle and driver records.

Qualifications

• High school diploma or GED required; Bachelor’s degree in Business, Logistics or a related area preferred.
• Administrative support, customer service or dock operations experience preferred.
• Knowledge of transportation regulations and DOT rules.
• Proficiency with Microsoft Office and web-based applications.

Responsibilities

• Monitor facility reporting metrics related to service, safety, cost and quality daily.
• Communicate with BC/AOs and ICs/ISPs about load plan changes and update Vision/VRP systems.
• Investigate customer service complaints to resolve issues and maintain satisfaction.
• Escalate unresolved issues to appropriate management.
• Coordinate dispatch of linehaul equipment and log dispatch events accurately.

Skills

Customer service

Time management

Verbal and written communication

Numerical data interpretation

Microsoft Office

Vision/VRP systems

DOT regulations knowledge

Education

High school diploma or GED

Bachelor’s degree in Business/Logistics or related area

Tools

Vision/VRP systems

Microsoft Office

Job description

FedEx Group in Florida seeks an Operations Dispatcher to coordinate quality, service and admin tasks in pickup and delivery, and to dispatch transportation equipment per the Linehaul plan to minimize costs and maintain service integrity.

Responsibilities include monitoring metrics, communicating with BC/AOs and ICs/ISPs, addressing customer service issues, ensuring DOT compliance, and maintaining vehicle and driver records.