Logistics Dispatch & Operations Coordinator

NFI; Town of Lysander (NY); On-site; USD 68,197,000 - 92,266,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Drug Coverage

401k Plan

Wellness Program

Life Insurance

Paid Time Off

Paid Parental Leave

Job summary

NFI is hiring a Logistics Coordinator in New York to direct the Dedicated Fleet operation and assist the Project Manager. The role covers load planning, driver scheduling, and daily data entry in TMW, with weekly KPI reporting and maintenance coordination.

Qualifications include 2–3 years in logistics, strong MS Office and TMW skills, plus superb communication and multitasking abilities. This position offers a comprehensive benefits package and opportunities to collaborate across departments.

Qualifications

• Minimum 2-3 years experience in logistics and/or transportation.
• Excellent customer service, problem solving, communication and decision making skills.
• Excellent oral and written communication skills.
• Ability to work efficiently and multitask.
• Ability and availability to work extended hours if necessary.

Responsibilities

• Maintains positive and encouraging working relations with all drivers.
• Provides constant communications of service issues to appropriate personnel and departments, both internal (NFI) and external (Customer).
• Performs load planning, driver scheduling, and dispatch duties using both Dedicated Fleet and Common Carrier resources.
• Coordinates daily data entry into NFI’s proprietary order-management-system, TMW.
• Coordinates with home-office invoicing team to ensure timely and accurate completion of weekly customer invoices.
• Ensures accurate and timely completion of daily and weekly tasks.
• Provides weekly KPI/performance data reports to both internal and external parties.
• Coordinates daily on scheduling truck and trailer maintenance.
• Works with safety department on DriveCam, driver compliance and HOS issues.
• Assists Project Manager with implementing NFI’s Safety, Security and Labor policies.
• Assists and provides coverage throughout departments during vacations, holidays if necessary.
• Manages and maintains driver payroll.
• Audits and approves driver expense reports.
• Provides assistance to Project Manager wherever needed.

Skills

Customer service

Problem solving

Communication

Decision making

Multitasking

Tools

MS Office

TMW

Job description

NFI is hiring a Logistics Coordinator in New York to direct the Dedicated Fleet operation and assist the Project Manager. The role covers load planning, driver scheduling, and daily data entry in TMW, with weekly KPI reporting and maintenance coordination.

Qualifications include 2–3 years in logistics, strong MS Office and TMW skills, plus superb communication and multitasking abilities. This position offers a comprehensive benefits package and opportunities to collaborate across departments.