Fleet Logistics & Dispatch Coordinator

NFI; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

NFI is seeking a Logistics Coordinator to oversee the Dedicated Fleet operation, assist the Project Manager, and coordinate daily logistics tasks. The role emphasizes strong driver relations, scheduling, dispatch, and data accuracy to support customer service excellence.

The coordinator will manage data entry in TMW, assist with invoicing, payroll, and expense audits, and collaborate across departments to ensure safety and policy compliance. Strong communication and multitasking are essential.

Qualifications

• Minimum 2-3 years experience in logistics and/or transportation.
• Computer applications experience including MS Office and TMW strongly desired.
• Excellent customer service, problem solving, communication and decision making skills.
• Excellent oral and written communication skills.
• Ability to work efficiently and multitask.
• Ability and availability to work extended hours if necessary.

Responsibilities

• Maintains positive and encouraging working relations with all drivers.
• Provides constant communications of service issues to appropriate personnel and departments, both internal (NFI) and external (Customer).
• Performs load planning, driver scheduling, and dispatch duties using both Dedicated Fleet and Common Carrier resources.
• Coordinates daily data entry into NFI’s proprietary order-management-system, TMW.
• Coordinates with home-office invoicing team to ensure timely and accurate completion of weekly customer invoices.
• Ensures accurate and timely completion of daily and weekly tasks.
• Provides weekly KPI/performance data reports to both internal and external parties.
• Coordinates daily on scheduling truck and trailer maintenance.
• Works with safety department on DriveCam, driver compliance and HOS issues.
• Assists Project Manager with implementing NFI’s Safety, Security and Labor policies.
• Assists and provides coverage throughout departments during vacations, holidays if necessary.
• Manages and maintains driver payroll.
• Audits and approves driver expense reports.
• Provides assistance to Project Manager wherever needed.

Skills

Logistics experience

Customer service

Communication

Multitasking

Problem solving

Tools

MS Office

TMW

Job description

NFI is seeking a Logistics Coordinator to oversee the Dedicated Fleet operation, assist the Project Manager, and coordinate daily logistics tasks. The role emphasizes strong driver relations, scheduling, dispatch, and data accuracy to support customer service excellence.

The coordinator will manage data entry in TMW, assist with invoicing, payroll, and expense audits, and collaborate across departments to ensure safety and policy compliance. Strong communication and multitasking are essential.