Logistics Customer Service Specialist (Dispatch & TMS)

Danzas Corporation; Livermore (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health coverage

PTO + Holidays

401(k) with match

Tuition reimbursement

Career development

Job summary

DHL Supply Chain in Livermore, CA is seeking a Customer Service Representative to provide administrative support and act as a liaison between clients, carriers, and drivers. The role includes handling orders, information requests, and issue resolution in a fast-paced environment.

Ideal candidates will have experience with TMS/dispatch, strong Microsoft Office skills, and the ability to adapt quickly while delivering excellent service. Competitive benefits and growth opportunities are offered.

Qualifications

• High school diploma or equivalent required.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers and act as liaison to resolve issues.
• Resolve product or service problems, determine causes, and expedite correction; follow up to ensure resolution.
• Maintain customer records and update account information.
• Process customer adjustments to keep financial accounts accurate.
• Prepare reports by collecting customer data and assist with order/product management.
• Perform other duties as assigned.

Skills

Customer service

Oral & written communication

Dispatch or TMS experience

Education

High School Diploma or Equivalent

Tools

Microsoft Office (Excel/Outlook/Word)

View software

JDA

Blue Yonder

Red Prairie

SAP

Job description

DHL Supply Chain in Livermore, CA is seeking a Customer Service Representative to provide administrative support and act as a liaison between clients, carriers, and drivers. The role includes handling orders, information requests, and issue resolution in a fast-paced environment.

Ideal candidates will have experience with TMS/dispatch, strong Microsoft Office skills, and the ability to adapt quickly while delivering excellent service. Competitive benefits and growth opportunities are offered.