Logistics Customer Support & Dispatch Specialist

DHL Group; Livermore (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k) matching

Tuition reimbursement

Job summary

DHL Supply Chain is seeking a Customer Service Representative in Livermore, CA. The role focuses on processing orders, managing customer communications, and coordinating with carriers and clients to ensure on-time service.

The position requires experience with TMS/WMS systems, strong Excel/Outlook/Word skills, and the ability to operate in a fast-paced team environment. Shift: M-Th, Su 6a-230p; pay is $27/hour.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service and transit information to customers and act as liaison to facilitate issue resolution.
• Resolve product or service problems by clarifying the complaint and determining the solution.
• Maintain customer records and update account information.
• Prepare product or service reports by collecting and analyzing customer information.

Skills

Customer service

Communication

TMS experience

Dispatch

MS Office

WMS experience

View software

Customer portals

Team collaboration

Education

High School Diploma or Equivalent

Tools

JDA

Blue Yonder

Red Prairie

SAP

View software

Job description

DHL Supply Chain is seeking a Customer Service Representative in Livermore, CA. The role focuses on processing orders, managing customer communications, and coordinating with carriers and clients to ensure on-time service.

The position requires experience with TMS/WMS systems, strong Excel/Outlook/Word skills, and the ability to operate in a fast-paced team environment. Shift: M-Th, Su 6a-230p; pay is $27/hour.