Customer Service Representative

DHL Supply Chain; New Whiteland (IN); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO including holidays

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain is seeking a Customer Service Rep in Indiana to maintain high levels of customer service and clear communication with clients and trucking partners. You will process orders, prepare correspondence, and support the dispatch team to ensure on-time deliveries.

The role requires handling orders, updating records, and coordinating with carriers, with a focus on fast-paced, customer-centric service.

Qualifications

• Experience in dispatch or TMS to build and schedule Truckloads/LTL shipments.
• Ability to communicate effectively with Transport Carriers and Clients to schedule pickups and resolve issues.
• Proficient with Microsoft Office (Excel, Outlook, Word).
• Experience with a commercial WMS such as JDA, Blue Yonder, Red Prairie, SAP; View software is a plus.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs; act as liaison to facilitate issue resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information; assist with order and product management.
• Perform other duties as assigned.

Skills

Dispatch / TMS experience

Oral & written communication

Microsoft Office skills

WMS experience (JDA/Blue Yonder/SAP)

View software familiarity

Fast-paced, customer-centric

Education

High School Diploma or Equivalent

Tools

JDA

Blue Yonder

Red Prairie

SAP

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.

Position: Customer Service Rep

Shift: 1st 7:00am -3:00pm

Pay: $20.50

Additional Incentives: Safety shoe reimbursement

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

• Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
• Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
• Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word)
• Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.
• Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals.
• Ability to work in a fast-paced, customer-centric team environment.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30thday
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.