Logistics Dispatch Coordinator - Customer Service

Blacklidge; Gulfport (MS); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health reimbursement account

Flexible spending account (health and

Life insurance(company provided and

401(k) with company match

Paid time off

Job summary

Blacklidge is seeking a Logistics Coordinator in Gulfport, MS to manage daily transportation operations and coordinate customer orders from entry to delivery. This on-site role requires exceptional communication, organization, and problem-solving skills to support a high-performing logistics team.

You will liaise with customers, drivers, Plant Operations, and internal departments to ensure safe, timely deliveries and top-tier service.

Qualifications

• High school diploma or equivalent required; additional education in Business, Logistics, Supply Chain, or related field preferred
• Minimum of one (1) year of dispatch, transportation, logistics coordination, or related experience preferred
• Proficiency with Microsoft Office Suite and computer-based logistics systems
• Experience with fleet tracking or dispatch software preferred (Mcleod)
• Excellent verbal and written communication skills
• Strong organizational, multitasking, and time management abilities
• Ability to remain calm and make sound decisions in a fast-paced environment
• Self-motivated, dependable, and capable of working independently

Responsibilities

• Coordinate customer orders from order entry through final delivery
• Serve as a primary point of contact for customers via phone, email, and other communication channels
• Provide timely delivery updates, confirmations, and proactive communication regarding shipment status
• Build and maintain positive relationships through exceptional customer service
• Schedule and dispatch company drivers to maximize operational efficiency
• Build and optimize driver loads while maintaining delivery schedules
• Monitor trucks and drivers using GPS and fleet tracking systems
• Coordinate transportation activities to ensure timely loading and delivery
• Communicate continuously with drivers regarding schedules, delays, and operational updates
• Work closely with Plant Operations, Tanker Prep, Fleet, Sales, and Customer Service teams to ensure trailer and driver availability
• Process customer orders accurately within company systems
• Maintain detailed and accurate logistics documentation
• Assist with special projects and additional operational responsibilities as assigned
• Coordinate repairs for truck breakdowns and emergency service needs
• Schedule preventive maintenance with the Fleet Team
• Support drivers by responding to operational issues and after-hours calls during scheduled on-call rotations
• Assist in maintaining efficient utilization of company equipment and personnel
• Respond quickly to unexpected transportation issues while minimizing customer impact
• Identify opportunities to improve dispatch efficiency and communication
• Contribute to process improvements that enhance customer service and operational performance
• Maintain a positive, solution-oriented mindset while supporting company objectives

Skills

Customer service excellence

Organization & multitasking

Communication

Decision making

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Fleet tracking software (Mcleod)

Job description

Blacklidge is seeking a Logistics Coordinator in Gulfport, MS to manage daily transportation operations and coordinate customer orders from entry to delivery. This on-site role requires exceptional communication, organization, and problem-solving skills to support a high-performing logistics team.

You will liaise with customers, drivers, Plant Operations, and internal departments to ensure safe, timely deliveries and top-tier service.