Logistics Dispatch & Delivery Navigator

capstonecareersite; Reading (Berks County); On-site; USD 42,000 - 54,000; Full time

Job summary

Capstone Logistics is seeking a Logistics Coordinator to facilitate vendor communications and ensure on-time deliveries across our distribution network. You will report to the Manager and support daily dispatch operations, route planning, and customer service activities.

The role requires strong communication, problem-solving, and map-reading skills, with proficiency in Microsoft Word, Outlook, and Excel. On-site position with potential peak-season tasks.

Qualifications

• Excellent verbal communication and problem solving skills
• Computer skills including Microsoft Word, Outlook, Excel, etc.
• Interpersonal skills; ability to foster teamwork and motivate/coach others.
• Accurately and quickly able to read maps

Responsibilities

• Schedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs, using telephones and dispatch software.
• Communicates all pertinent data (customer's locations, type of pickup, scanning requirements, temperature requirements, ect.) to vendors at the time of dispatch.
• Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
• Serve as a contact person for all vendors within their route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
• Manage contact with vendors to ensure all routes are covered, as needed.
• Determine responses needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
• Communicate Chain of Custody standards (location scanning, specimens handling, parcel scanning, ect.) as required by Capstone Logistics customers.
• Resolve vendor problems or grievances and refer to vendor management, if further assistance is needed.
• Evaluate importance of incoming telephone calls and prioritize accordingly.
• Provide support to the customer service team, on an as needed basis or during peak season.
• Ensure that the policies and procedures, as defined in the Independent Contractor Operating Agreement, are consistently followed.
• Makes decisions and takes the necessary actions to determine the most appropriate delivery methods to meet or exceed the customer's service expectations.
• Maintain accurate documentation, on the status of each job within the dispatch POD, manages distribution of work, and ensures documentation is complete before jobs are cleared.

Skills

Verbal communication

Problem solving

Interpersonal skills

Reading maps

Tools

Microsoft Word

Outlook

Excel

Job description

Capstone Logistics is seeking a Logistics Coordinator to facilitate vendor communications and ensure on-time deliveries across our distribution network. You will report to the Manager and support daily dispatch operations, route planning, and customer service activities.

The role requires strong communication, problem-solving, and map-reading skills, with proficiency in Microsoft Word, Outlook, and Excel. On-site position with potential peak-season tasks.