Ops & Dispatch Coordinator: Logistics & Compliance

FedEx Group; Christiansburg (VA); On-site; USD 28,000 - 48,000; Full time

Job summary

FedEx Group in Virginia seeks an operations coordinator in the pickup and delivery area to support quality, service and administrative functions. You will dispatch linehaul equipment and monitor DOT compliance to ensure service integrity.

The role emphasizes customer service, time management and accurate reporting, coordinating with BC/AOs, ICs and ISPs to adjust plans and resolve issues promptly. Requirements include a high school diploma or GED; a Bachelor’s degree in Business or Logistics is

Qualifications

• High school diploma or GED required; Bachelor's degree in Business, Logistics, or related area preferred.
• Administrative support, customer service or dock operations experience preferred.
• Familiarity with DOT regulations and transportation operations.

Responsibilities

• Monitor service, safety, cost and quality metrics daily and address issues.
• Coordinate dispatch of linehaul equipment and update dispatch events.
• Investigate customer service complaints and ensure resolution with customers.
• Escalate unresolved issues to management when needed.
• Ensure vehicle maintenance records and insurance documents are up to date.

Skills

Customer service

Time management

Organizational skills

Multi-tasking

Verbal and written communication

Reading data

Microsoft Office

DOT regulations knowledge

Education

High school diploma or GED

Bachelor’s degree in Business or Logistics

Tools

Vision/VRP systems

Job description

FedEx Group in Virginia seeks an operations coordinator in the pickup and delivery area to support quality, service and administrative functions. You will dispatch linehaul equipment and monitor DOT compliance to ensure service integrity.

The role emphasizes customer service, time management and accurate reporting, coordinating with BC/AOs, ICs and ISPs to adjust plans and resolve issues promptly. Requirements include a high school diploma or GED; a Bachelor’s degree in Business or Logistics is