Logistics Dispatch & Compliance Coordinator

FedEx Group; Grand Island (NE); On-site; USD 42,000 - 64,000; Full time

Job summary

FedEx in Grand Island, Nebraska seeks an operations support professional to coordinate the quality, service and administrative functions in the pickup and delivery area. You will dispatch transportation equipment per the Linehaul plan to minimize costs and ensure service integrity, while performing process checks for regulatory compliance.

You will monitor metrics daily, communicate with BC/AOs, investigate service issues, manage asset maintenance, and support driver-related records to keep

Qualifications

• Experience in administrative support, customer service or dock operations preferred.
• Knowledge of DOT regulations and transportation practices.
• Strong communication and data interpretation skills.

Responsibilities

• Monitor facility reporting metrics related to service, safety, cost and quality daily, and address issues with BC/AO or staff.
• Coordinate dispatch of linehaul transportation equipment and record events in Vision/VRP systems.
• Investigate customer service complaints and communicate resolutions to customers.
• Maintain and update vehicle maintenance information and ensure DOT compliance for assets.

Skills

Customer service

Time management

Verbal and written communication

Numerical data interpretation

Attention to detail

DOT regulations knowledge

Education

High school diploma or GED

Bachelor’s degree in Business or Logistics (preferred)

Tools

Microsoft Office

Web-based applications

Job description

FedEx in Grand Island, Nebraska seeks an operations support professional to coordinate the quality, service and administrative functions in the pickup and delivery area. You will dispatch transportation equipment per the Linehaul plan to minimize costs and ensure service integrity, while performing process checks for regulatory compliance.

You will monitor metrics daily, communicate with BC/AOs, investigate service issues, manage asset maintenance, and support driver-related records to keep