Logistics Department Lead: Driver Performance & Customer Impact

Lew Thompson & Son Trucking; Robards (KY); On-site; USD 50,000 - 78,000; Full time

Benefits offered by this job

Health Insurance

Telemedicine Access

Company-Paid Disability Coverage

Health Savings Account (HSA)

Company-Paid Life Insurance

Generous PTO

Paid Holidays

Volunteer Time Off

Casual Dress Code

Tuition Reimbursement

Employee Discount Program

Dependent Care FSA

Adoption Assistance

Employee Assistance Program (EAP)

Pet Insurance

Job summary

Covenant Logistics in Kentucky seeks a Department Manager to bridge operations between drivers, customers, and the organization. You will oversee a department (Feed, Live Haul, Feed Mill), coach drivers, and meet customer and company goals.

You will coordinate fleet activity, maximize asset utilization, and engage in planning and customer interactions. Responsibilities include supervising drivers, dispatching activities, coaching, and maintaining records.

Qualifications

• High School Diploma or equivalent.
• Valid CDL preferred.
• 1+ years of transportation experience required.
• Leadership experience preferred.
• Must be able to effectively communicate verbally, in writing, and electronically.

Responsibilities

• Manage Dedicated Fleet of Professional Drivers—monitoring performance, attendance, safety and quality.
• Monitor, direct and dispatch all transportation activities within the assigned department.
• Responsible for Service Failures (Driver, Dispatch, Planning), Communication, Equipment, Utilization, Driver Turnover, Fuel, Safety, Maintenance.
• Maintain Customer Relations through excellent communication and client interactions.
• Daily Updates to Position Control spreadsheet.
• Review and issue coaching in correspondence with the Lytx cameras.
• Track and manage attendance, time off and home time requests in accordance with department expectations.
• Maintain positive communication with drivers to deliver on time and reduce turnover.
• Receive ETAs and PTAs and manage throughout the day.
• Receive confirmations of load assignments.
• Communicate and establish expectations for performance, conduct, and safety, and provide ongoing feedback for the professional driver.
• Monitor and trace loads for late pickups/deliveries and changes.
• Work with internal departments to resolve issues.
• Follow procedures to ensure consistency and quality.
• Manage Driver PM Schedules for tractors and trailers.
• Assist drivers with payroll needs, Advances, Fuel issues.
• Prepare, organize and assist in loading process.

Skills

Microsoft Office

Communication skills

DOT regulations

People management

Self-motivated

Education

High School Diploma or equivalent

Valid CDL preferred

Job description

Covenant Logistics in Kentucky seeks a Department Manager to bridge operations between drivers, customers, and the organization. You will oversee a department (Feed, Live Haul, Feed Mill), coach drivers, and meet customer and company goals.

You will coordinate fleet activity, maximize asset utilization, and engage in planning and customer interactions. Responsibilities include supervising drivers, dispatching activities, coaching, and maintaining records.