Logistics Customer Support Specialist

RXO; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) with match

Pre-tax accounts

Disability insurance

Life insurance

Employee Assistance Program (EAP)

Paid time off

Company holidays

Volunteer days

Job summary

RXO is seeking a Customer Service Representative to provide outstanding service to customers, partners, and drivers across our North American network. You will handle inquiries via phone and email, resolve issues, and help ensure on-time, accurate delivery progress.

The ideal candidate will have 1 year in a call center environment, strong communication skills, and proficiency with Microsoft Office. We offer a comprehensive benefits package and a culture focused on service excellence.

Qualifications

• HS diploma or equivalent required.
• 1 year related experience, preferably in a call center.
• Strong customer service skills with ability to resolve issues.
• Solid multitasking and organizational abilities.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints calmly and professionally.
• Diagnose, assess, and resolve problems or issues.
• Monitor delivery routes and progress of orders.
• Process changes or cancellations to delivery orders.

Skills

Customer service

MS Office

Multitasking

Communication

Education

High school diploma or equivalent

Tools

MS Project

Word

Excel

PowerPoint

Job description

RXO is seeking a Customer Service Representative to provide outstanding service to customers, partners, and drivers across our North American network. You will handle inquiries via phone and email, resolve issues, and help ensure on-time, accurate delivery progress.

The ideal candidate will have 1 year in a call center environment, strong communication skills, and proficiency with Microsoft Office. We offer a comprehensive benefits package and a culture focused on service excellence.