Logistics Customer Support Specialist

UNIS; Pooler (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

UNIS in Pooler, Georgia, is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, order updates, and service issues with professionalism.

You will collaborate with Operations, Billing, Transportation, and Account Management, using WMS, TMS, CRM, and ticketing tools to research cases and document outcomes, ensuring timely resolution and high customer satisfaction.

Qualifications

• High School Diploma or GED required.
• 2–3 years of customer service experience preferred.
• Experience using CRM or ticketing systems.
• Strong communication and problem-solving skills with a customer-first mindset.
• Ability to manage a high-volume workload and meet deadlines.

Responsibilities

• Research and resolve routine customer requests using WMS, TMS, CRM, and ticketing tools while providing timely and accurate updates.
• Coordinate with Operations, Billing, Transportation, and Account Management teams to resolve exceptions and ensure issues are followed through to completion.
• Maintain accurate customer records, ticket notes, and case documentation while meeting established service and response standards.
• Escalate complex customer concerns with complete documentation and clear communication to support timely resolution.
• Identify recurring customer issues and contribute ideas that improve service quality, workflows, and first-contact resolution.

Skills

Customer service

Communication

Problem solving

Organization

Active listening

Time management

Education

High School Diploma or GED

Tools

WMS

TMS

CRM

Ticketing systems

Job description

UNIS in Pooler, Georgia, is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, order updates, and service issues with professionalism.

You will collaborate with Operations, Billing, Transportation, and Account Management, using WMS, TMS, CRM, and ticketing tools to research cases and document outcomes, ensuring timely resolution and high customer satisfaction.