Customer Service Representative

UNIS; Pooler (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

UNIS in Pooler, Georgia, is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, order updates, and service issues with professionalism.

You will collaborate with Operations, Billing, Transportation, and Account Management, using WMS, TMS, CRM, and ticketing tools to research cases and document outcomes, ensuring timely resolution and high customer satisfaction.

Qualifications

• High School Diploma or GED required.
• 2–3 years of customer service experience preferred.
• Experience using CRM or ticketing systems.
• Strong communication and problem-solving skills with a customer-first mindset.
• Ability to manage a high-volume workload and meet deadlines.

Responsibilities

• Research and resolve routine customer requests using WMS, TMS, CRM, and ticketing tools while providing timely and accurate updates.
• Coordinate with Operations, Billing, Transportation, and Account Management teams to resolve exceptions and ensure issues are followed through to completion.
• Maintain accurate customer records, ticket notes, and case documentation while meeting established service and response standards.
• Escalate complex customer concerns with complete documentation and clear communication to support timely resolution.
• Identify recurring customer issues and contribute ideas that improve service quality, workflows, and first-contact resolution.

Skills

Customer service

Communication

Problem solving

Organization

Active listening

Time management

Education

High School Diploma or GED

Tools

WMS

TMS

CRM

Ticketing systems

Job description

Overview

This role serves as a primary customer-facing contact within UNIS’ logistics and transportation services, ensuring questions, order updates, and service issues are handled quickly, accurately, and professionally. The core value of the position is to provide reliable support and clear communication that keep customer needs and operational commitments on track, directly impacting customer satisfaction and retention. The Customer Service Representative coordinates closely with Operations, Billing, Transportation, and Account Management teams, using WMS, TMS, CRM, and ticketing tools to research and resolve issues, document cases, and elevate complex concerns for timely resolution while contributing to continuous improvement of service quality and workflows.

Responsibilities

• Research and resolve routine customer requests using WMS, TMS, CRM, and ticketing tools while providing timely and accurate updates.
• Coordinate with Operations, Billing, Transportation, and Account Management teams to resolve exceptions and ensure issues are followed through to completion.
• Maintain accurate customer records, ticket notes, and case documentation while meeting established service and response standards.
• Escalate complex customer concerns with complete documentation and clear communication to support timely resolution.
• Identify recurring customer issues and contribute ideas that improve service quality, workflows, and first-contact resolution.

Minimum Requirements

• High School Diploma or GED.
• 2–3 years of customer service experience.
• Experience handling customer inquiries, resolving service issues, and maintaining case documentation in CRM or ticketing systems.
• Strong communication, active listening, organization, and problem-solving skills with a customer-first mindset.
• Proficiency with Microsoft Office and comfort using WMS, TMS, CRM, ticketing, or other customer service technology.
• Ability to manage a high-volume workload, meet deadlines, and maintain accuracy while supporting varying schedules or urgent customer needs.

Preferred Requirements

• Some college education.
• Logistics, fulfillment, warehouse, or transportation experience.