Logistics Customer Support Specialist

LAVA SCS LLC; Pooler (GA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Leadership development programs

AI literacy

Career growth

Free luncheons

On-site events

Job summary

UNIS, a technology-driven logistics partner, is seeking a Customer Service Representative in POoer, GA to act as the main contact for customers and ensure issues are resolved quickly and accurately. You will coordinate across teams to meet commitments and maintain clear communication under tight deadlines.

The role demands strong communication, organization, and problem-solving skills, with a customer-first mindset and experience with WMS, TMS, and CRM tools in a fast-paced environment.

Qualifications

• High School Diploma or GED required; some college preferred.
• 2–3 years of customer service experience; logistics, fulfillment, warehouse, or transportation experience preferred.
• Experience handling customer inquiries, resolving service issues, and maintaining case documentation in CRM or ticketing systems.
• Strong communication, active listening, organization, and problem-solving skills with a customer-first mindset.
• Proficiency with Microsoft Office and comfort using WMS, TMS, CRM, ticketing, or other customer service technology.
• Ability to manage a high-volume workload, meet deadlines, and maintain accuracy while supporting varying schedules or urgent customer needs.

Responsibilities

• Serve as a primary point of contact for customer inquiries related to order status, shipment tracking, inventory, billing, and service issues.
• Research and resolve routine customer requests using WMS, TMS, CRM, and ticketing tools while providing timely and accurate updates.
• Coordinate with Operations, Billing, Transportation, and Account Management teams to resolve exceptions and ensure issues are followed through to completion.
• Maintain accurate customer records, ticket notes, and case documentation while meeting established service and response standards.
• Escalate complex customer concerns with complete documentation and clear communication to support timely resolution.
• Identify recurring customer issues and contribute ideas that improve service quality, workflows, and first-contact resolution.

Skills

Communication

Active listening

Organization

Problem solving

Customer-first mindset

High-volume workload management

Education

High School Diploma or GED

Some college

Tools

WMS

TMS

CRM

Ticketing system

Job description

UNIS, a technology-driven logistics partner, is seeking a Customer Service Representative in POoer, GA to act as the main contact for customers and ensure issues are resolved quickly and accurately. You will coordinate across teams to meet commitments and maintain clear communication under tight deadlines.

The role demands strong communication, organization, and problem-solving skills, with a customer-first mindset and experience with WMS, TMS, and CRM tools in a fast-paced environment.