Logistics Customer Success Specialist

DP World; Commerce (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

DP World in Commerce, GA is seeking a Customer Service Representative to act as a key liaison between customers, carriers, and internal teams. You will handle high-volume inquiries, resolve shipping issues, and ensure service levels are met.

You will manage orders, provide timely updates, prepare reports from the TMS, and support billing with a focus on KPI performance and continuous improvement.

Qualifications

• 2 years in high-volume customer service or logistics.
• Strong written and verbal English.
• Experience handling customer complaints, escalations and problem resolution.
• Strong MS Office skills with reporting and presentations.
• Attention to detail with billing, reporting, and process analysis.
• Excellent interpersonal and organizational skills.
• Experience in carrier network management preferred.

Responsibilities

• Manage daily customer inquiries by phone and email and resolve within SLAs.
• Communicate operational or system issues impacting shipments and track through resolution.
• Monitor customer orders from processing through delivery, returns, and claims.
• Investigate customer complaints and document root cause and corrective actions.
• Track carrier performance against KPIs and address trends or issues.
• Prepare daily/weekly/monthly reporting using the TMS system.
• Support customer and control tower projects and be voice of the customer.

Skills

Customer service

Logistics

Communication skills

Problem-solving

Attention to detail

Teamwork

MS Office

Billing reporting

Tools

TMS system

Job description

DP World in Commerce, GA is seeking a Customer Service Representative to act as a key liaison between customers, carriers, and internal teams. You will handle high-volume inquiries, resolve shipping issues, and ensure service levels are met.

You will manage orders, provide timely updates, prepare reports from the TMS, and support billing with a focus on KPI performance and continuous improvement.