Customer Success Representative

Porter Logistics; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Porter Logistics, based in Atlanta, is searching for a Customer Success Representative (CSR). The CSR will act as a vital link between clients and the warehouse team, helping ensure accurate order execution and high levels of client satisfaction.

This role involves coordinating daily warehouse activities and managing communication regarding orders, making it essential for customer success and operational efficiency. Strong multitasking, attention to detail, and previous experience in customer-facing roles are key to success.

Qualifications

• Strong verbal and written communication skills are essential.
• Ability to multitask and prioritize in a fast-paced environment is needed.
• Exceptional attention to detail is a must for this role.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Process daily client orders and input data into the WMS accurately.
• Communicate order details, changes, and priorities to the warehouse team.

Skills

Strong verbal and written communication skills

Ability to multitask and prioritize

Exceptional attention to detail and organizational skills

Previous experience in customer service or operations support

Experience working in a WMS system

Prior experience in logistics or supply chain

Proficiency with Microsoft Office

Job description

Who We Are

Porter Logistics is a fast-growing third‑party logistics (3PL) provider redefining modern warehousing and fulfillment. Headquartered in Atlanta, we’ve grown over the past decade from a two‑person operation in a 10,000‑square‑foot warehouse to an organization supporting more than 1 million square feet across multiple Georgia facilities.

We partner with high‑expectation customers who depend on accuracy, transparency, and operational excellence. Our success is driven by disciplined execution, a strong commitment to safety and quality, and teams that take ownership of their work.

This is a tight‑knit team where leaders know you by name, your work creates visible impact every single day, and hard work gets rewarded with real opportunities. If you're energized by challenge, want limitless growth potential, and thrive in a fast‑paced environment where no two days are the same, keep reading.

The Role

As a Customer Success Representative (CSR), you will serve as a key liaison between our clients and the warehouse team, ensuring accurate order execution, clear communication, and high client satisfaction. In addition to core customer success responsibilities, this role will also support shipping clerk functions, making it a critical bridge between client communication and outbound warehouse operations.

You will be responsible for coordinating daily warehouse activity for assigned clients, including entering orders into our Warehouse Management System (WMS), generating pick lists and shipping documentation, closing completed orders, and billing shipments. This role requires strong attention to detail, the ability to manage multiple priorities, and comfort working closely with both clients and warehouse operations.

Day‑to‑Day Responsibilities

• Serve as the primary point of contact for assigned clients
• Process daily client orders and accurately input order data into the WMS
• Communicate order details, changes, and priorities to the warehouse team
• Identify and help resolve order, inventory, and fulfillment issues
• Generate pick lists, order packets, and outbound shipping documentation
• Close out completed orders in the WMS and bill shipments to the appropriate clients
• Greet drivers upon arrival, verify shipping paperwork for accuracy, and liaise with the warehouse to direct drivers to appropriate load/unload locations

Skills Needed to Be Successful

• Strong verbal and written communication skills
• Ability to multitask and prioritize in a fast‑paced, operations‑driven environment
• Exceptional attention to detail and organizational skills
• Previous experience in a customer service or operations support role
• Experience working in a WMS system is highly preferred
• Prior experience in logistics, warehousing, or supply chain is strongly preferred
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Team‑oriented mindset with a strong sense of ownership and accountability