Logistics Customer Service Specialist

CDS Logistics Management Inc.; Tampa (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

CDS Logistics is seeking an enthusiastic, highly organized Customer Service Representative to join our Operations team in Tampa, Florida. You will manage client programs, schedule deliveries, and maintain strong relationships with internal and external customers.

We prefer candidates with 2+ years in customer service, ideally in logistics or last mile delivery. This full-time, day-shift role requires teamwork, attention to detail, and the ability to work independently while coordinating with

Qualifications

• High School diploma or equivalent required.
• Excellent written and verbal communication skills.
• Excellent customer service, organizational and interpersonal skills.
• Self-starter and able to work both independently and as a team member.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• 1-3 years Administrative or Customer Service experience in logistics industry.

Responsibilities

• Manage Client specific programs.
• Make outbound calls and accept inbound calls for scheduling of deliveries.
• Follow up on Customer inquiries not immediately resolved.
• Maintain a close relationship with the key personnel within client accounts and internal relationships within the company.
• Complete Daily Pre-calls.
• Assist Drivers with concerns and issues as they arise.
• Assist in calling of time frames.
• Manage assigned accounts dispatch boards.
• Check customer service voicemail at assigned time.
• Continued learning of all client accounts within business.
• Provide EXCELLENT customer service to all our customers.
• Other duties assigned by supervisor.
• Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems of internal and external clients.
• Coordinate with other department personnel to complete all tasks as assigned.

Skills

Customer service

Written communication

Verbal communication

Organizational skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Team player

Logistics experience

Education

High School diploma

Associate degree

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

CDS Logistics is seeking an enthusiastic, highly organized Customer Service Representative to join our Operations team in Tampa, Florida. You will manage client programs, schedule deliveries, and maintain strong relationships with internal and external customers.

We prefer candidates with 2+ years in customer service, ideally in logistics or last mile delivery. This full-time, day-shift role requires teamwork, attention to detail, and the ability to work independently while coordinating with