Customer Experience Specialist: Proactive Support

Green Security, LLC.; Clearwater (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

On-the-job training

Paid time off

Vision insurance

Job summary

A leading security services provider in Florida is seeking a dedicated Customer Service Representative. The ideal candidate will have outstanding communication skills and a strong commitment to customer satisfaction. Responsibilities include responding to inquiries via phone and email, providing relevant information, and maintaining detailed customer records. Previous experience in customer support, proficiency in Microsoft Office, and strong interpersonal skills are preferred. This role offers training and opportunities for growth.

Qualifications

• Previous experience in a customer support role, preferably in a call center environment.
• Proficient in using office software and computerized systems for data entry.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, or chat professionally.
• Provide information regarding products, services, and policies.
• Maintain detailed records of customer interactions and transactions.

Skills

Communication skills

Analytical skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Word

Microsoft Office Excel

Job description

A leading security services provider in Florida is seeking a dedicated Customer Service Representative. The ideal candidate will have outstanding communication skills and a strong commitment to customer satisfaction. Responsibilities include responding to inquiries via phone and email, providing relevant information, and maintaining detailed customer records. Previous experience in customer support, proficiency in Microsoft Office, and strong interpersonal skills are preferred. This role offers training and opportunities for growth.