Logistics Customer Support Specialist

Home Depot; North Carolina; On-site; USD 25,000 - 30,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. The role involves providing accurate information on orders, delivery status, and product details, answering calls and emails, and following up to ensure satisfaction with delivery and installation services.

You will coordinate with various departments to maintain smooth operations in a fast-paced

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.

Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and elevate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics' products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Customer service

Communication

Problem solving

Organization

Education

High school diploma or equivalent

Tools

MS Office

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. The role involves providing accurate information on orders, delivery status, and product details, answering calls and emails, and following up to ensure satisfaction with delivery and installation services.

You will coordinate with various departments to maintain smooth operations in a fast-paced