Logistics Customer Support Specialist

Temco Logistics LLC; Charlotte (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Temco Logistics LLC is seeking a motivated Customer Service Representative to be the first point of contact for customers. You will address inquiries, resolve issues, and ensure satisfaction with orders, delivery, and installation services.

The role requires strong communication, organizational skills, and the ability to navigate a fast-paced environment. Prior experience in customer service and ERP familiarity are a plus.

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service or office tasks.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Excellent organizational skills.
• Proficiency in MS Office and familiarity with ERP systems.
• Knowledge of Temco Logistics’ services is a plus.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing questions and requests.
• Follow up to ensure satisfaction with delivery and installation services.
• Resolve customer issues and escalate unresolved matters when needed.
• Monitor delivery schedules to provide real-time updates.
• Maintain knowledge of Temco Logistics’ products and services to assist inquiries.
• Track office supply inventory and place orders to keep operations smooth.
• Prepare and submit timely reports, presentations, and proposals.
• Collaborate with colleagues and other departments to maintain seamless service.

Skills

Communication skills

Interpersonal skills

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics LLC is seeking a motivated Customer Service Representative to be the first point of contact for customers. You will address inquiries, resolve issues, and ensure satisfaction with orders, delivery, and installation services.

The role requires strong communication, organizational skills, and the ability to navigate a fast-paced environment. Prior experience in customer service and ERP familiarity are a plus.