Logistics Customer Support Specialist

20 Saia Motor Freight Line LLC; New York (NY); On-site; USD 32,000 - 39,000; Full time

Job summary

Saia is seeking a dedicated customer service professional in New York to support customers and terminal operations. You will manage communications, schedule pickups and deliveries, and assist with dispatch documentation to improve efficiency and customer satisfaction.

Ideal candidates have 2+ years in transportation or related customer service, strong Microsoft Office skills, and a commitment to accurate data entry and timely responses across channels.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend the English language.
• 2+ years of transportation or related customer service experience.
• Working knowledge of Microsoft Office.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a dedicated customer service professional in New York to support customers and terminal operations. You will manage communications, schedule pickups and deliveries, and assist with dispatch documentation to improve efficiency and customer satisfaction.

Ideal candidates have 2+ years in transportation or related customer service, strong Microsoft Office skills, and a commitment to accurate data entry and timely responses across channels.