Logistics Customer Care Specialist - Growth & Impact

Saia Motor Freight Line LLC; Illinois; On-site; USD 32,000 - 39,000; Full time

Job summary

Saia Motor Freight Line LLC is seeking a customer service coordinator to support customers and terminal operations by managing communications and coordinating service activities.

The role delivers accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency, with a focus on clear communication and efficient scheduling. The position is based in the United States and requires strong English proficiency and reliable teamwork.

Qualifications

• Must be at least 18 years old and authorized to work in the United States.
• Experience in transportation or customer service is preferred.
• Ability to read, write, speak, and understand English clearly for documents and communications.

Responsibilities

• Handle inbound calls and emails, schedule appointments, and address inquiries on orders and deliveries.
• Coordinate with terminal operations to optimize pickup and delivery times based on customer needs.
• Prepare and review dispatch paperwork for accuracy and completeness.

Skills

Customer service

Communication

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Motor Freight Line LLC is seeking a customer service coordinator to support customers and terminal operations by managing communications and coordinating service activities.

The role delivers accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency, with a focus on clear communication and efficient scheduling. The position is based in the United States and requires strong English proficiency and reliable teamwork.