Logistics Customer Support Specialist

Arcadiacold; Jacksonville, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Arcadia Cold Storage and Logistics is seeking a Customer Service professional for the 1st Shift at our Jacksonville site. You will handle order entry, run daily reports, and collaborate with Operations to ensure timely fulfillment and issue resolution.

The role emphasizes building customer relationships, accuracy in inventory control, and timely invoicing while maintaining organized documentation and strong communication with internal teams.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Strong sense of urgency and ability to meet deadlines.
• High level of attention to detail.
• Willingness to carry out procedures as directed.
• Understand and follow verbal instruction, written instruction, and company policies.
• Comfortable working independently or as a team.

Responsibilities

• Develop and maintain customer relationships in a professional manner.
• Process hold/release of inventory.
• Review receipts/outbounds for accuracy.
• Invoice and verify accounts accurately and in a timely manner.
• Generate customer reports per customer request as needed.
• Verify inventory and notify customers of potential shortages.
• Ensuring electronic transactions are not failing.
• Coordinate with Operations on special customer requests, expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in an organized and comprehensive way.
• Perform other duties and special projects as needed.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Attention to detail

Deadline-driven

Teamwork / Independent work

Follow instructions

Education

High school diploma or GED

Job description

Arcadia Cold Storage and Logistics is seeking a Customer Service professional for the 1st Shift at our Jacksonville site. You will handle order entry, run daily reports, and collaborate with Operations to ensure timely fulfillment and issue resolution.

The role emphasizes building customer relationships, accuracy in inventory control, and timely invoicing while maintaining organized documentation and strong communication with internal teams.