Customer Service Representative

Arcadia Cold; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Arcadia Cold Storage and Logistics is seeking a Customer Service representative for a Monday–Friday shift. You will handle customer requests, perform order entry, run daily reports, and collaborate with operations to ensure timely fulfillment.

The role emphasizes developing customer relationships, processing inventory holds/releases, and accurate service delivery, with a strong focus on communication, organization, and teamwork.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Excellent organizational skills with ability to multi-task and prioritize.
• Proficient computer skills including Microsoft Office Suite.
• Strong sense of urgency and ability to meet deadlines.
• High level of attention to detail.
• Willingness to follow procedures as directed.
• Able to work independently or as a team.

Responsibilities

• Develop and maintain customer relationships professionally.
• Process hold/release of inventory.
• Review receipts/outbounds for accuracy.
• Invoice and verify accounts accurately and timely.
• Generate customer reports as needed.
• Verify inventory and notify customers of shortages.
• Ensure electronic transactions are not failing.
• Coordinate with Operations on special customer requests, expediting when necessary.
• Serve as first contact to resolve customer issues.
• Maintain and file documentation in an organized way.
• Perform other duties and special projects as needed.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

MS Office

Attention to detail

Procedures adherence

Independent/Team work

Education

High school diploma or GED

Tools

MS Office

Job description

Company Overview

At Arcadia Cold Storage and Logistics, our mission is to design and deploy modern facilities and provide innovative solutions through the practical application of technology, creating meaningful value for our customers while helping them meet their strategic objectives – establishing The New Age of cold chain.

Company Overview

At Arcadia Cold Storage and Logistics, our mission is to design and deploy modern facilities and provide innovative solutions through the practical application of technology, creating meaningful value for our customers while helping them meet their strategic objectives – establishing The New Age of cold chain.

We believe our employees make us different. Our goal is to attract, retain and develop the best employees available in the markets we serve. Only through the strength of our employees will we attain our business goals.

1st Shift ( Monday-Friday 8:00 am-4:30 pm)

Position Overview And Purpose

This role will be responsible for providing Customer Service assistance and guidance for their assigned site. The Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.

Essential Functions And Basic Duties

• Develop and maintain customer relationships in a professional manner
• Process hold/release of inventory
• Review receipts/outbounds for accuracy
• Invoice and verify accounts accurately and in a timely manner
• Generate customer reports per customer request as needed
• Verify inventory and notify customers of potential shortages
• Ensuring electronic transactions are not failing
• Coordinate with Operations on special customer requests, expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in an organized and comprehensive way.
• Perform other duties and special projects as needed.

Qualifications

• High school diploma or GED required
• Excellent verbal and written communication skills.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Proficient computer skills, including Microsoft Office Suite.
• Strong sense of urgency and ability to meet deadlines.
• High level of attention to detail.
• Willingness to carry out procedures as directed.
• Understand and follow verbal instruction, written instruction, and company policies
• Comfortable working independently or as a team.

All qualified Arcadia Cold Storage and Logistics applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.