Logistics Customer Support Specialist

Americold Logistics, LLC.; Bloomingdale (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Americold Logistics, LLC. in Bloomingdale, IL is seeking a detail-oriented Customer Service/Clerical Associate to join our team. You will respond to inquiries, manage work orders, shipments, and inventory counts, and support account administration and billing processes.

You’ll liaise between customers and internal teams, schedule loads, process paperwork, verify invoices, maintain records, answer phones, and greet visitors. Occasional travel may be required.

Qualifications

• High school diploma or GED required.
• 0 years of experience in customer service or clerical work.
• Clear written and verbal communication.
• Accurate typing and data entry skills.
• Ability to resolve customer complaints efficiently.
• Familiarity with Warehouse Management Systems is a plus.

Responsibilities

• Respond to customer inquiries and complaints about orders, shipments, and inventory counts.
• Report customer feedback to management for improvement.
• Serve as liaison for account administration, invoicing, and credit changes.
• Prepare and process paperwork for customer work orders and special requests.
• Verify invoices to ensure proper billing.
• Schedule loads, maintain reports, and resolve order issues like damaged or short items.

Skills

Customer service

Clerical work

Data entry

Typing

Communication

Problem solving

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Job description

Americold Logistics, LLC. in Bloomingdale, IL is seeking a detail-oriented Customer Service/Clerical Associate to join our team. You will respond to inquiries, manage work orders, shipments, and inventory counts, and support account administration and billing processes.

You’ll liaise between customers and internal teams, schedule loads, process paperwork, verify invoices, maintain records, answer phones, and greet visitors. Occasional travel may be required.