Logistics Customer Support Specialist

Americold Logistics, LLC.; Turlock (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Americold Logistics, LLC. is seeking a customer service/clerical professional to respond to inquiries and handle work orders, shipments, and inventory counts. You will coordinate with internal teams, process paperwork, and support account administration and invoicing in a fast-paced environment.

The role requires a high school diploma or GED, strong written and verbal communication, accurate data entry, and the ability to resolve customer issues. Some travel may be required to support operations.

Qualifications

• High school diploma or GED is required.
• 0 years of experience in customer service or clerical work.
• Clear written and verbal communication with customers and team members.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Clear communication

Typing & data entry

Problem solving

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Desktop computers

Job description

Americold Logistics, LLC. is seeking a customer service/clerical professional to respond to inquiries and handle work orders, shipments, and inventory counts. You will coordinate with internal teams, process paperwork, and support account administration and invoicing in a fast-paced environment.

The role requires a high school diploma or GED, strong written and verbal communication, accurate data entry, and the ability to resolve customer issues. Some travel may be required to support operations.