Customer Experience Specialist - Cold Chain Logistics

Americold Logistics, LLC.; Compton (CA); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with Company match

Paid time off

STD/LTD coverage

Life insurance

Employee assistance program (EAP)

Job summary

Americold Logistics, LLC. is seeking a detail‑oriented, customer‑driven office professional in Compton, CA. You will respond to inquiries about work orders, shipments, and inventory, act as a liaison between customers and internal teams, and handle clerical tasks to keep records, phones, and files organized.

The role emphasizes accurate data entry, timely communication, and coordination of orders and invoices. Travel to remote sites may be required.

Qualifications

• High school diploma or GED required.
• 0+ years in customer service or clerical work.
• Ability to communicate clearly in writing and verbally.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Clerical

Data entry

Typing

Communication

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office

Job description

Americold Logistics, LLC. is seeking a detail‑oriented, customer‑driven office professional in Compton, CA. You will respond to inquiries about work orders, shipments, and inventory, act as a liaison between customers and internal teams, and handle clerical tasks to keep records, phones, and files organized.

The role emphasizes accurate data entry, timely communication, and coordination of orders and invoices. Travel to remote sites may be required.