Customer Service & Order Coordination Specialist

Americold; Compton, Northern (CA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Americold is seeking a Customer Service/Clerical Associate to respond to inquiries and resolve issues related to work orders, shipments, and inventory counts. You will coordinate with internal teams for account administration, invoicing, and scheduling, while handling paperwork and keeping accurate records.

Ideal candidates communicate clearly, type accurately, and can manage multiple tasks. Some travel may be required.

Qualifications

• High school diploma or GED required.
• 0 years of experience required in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Communication skills

Data entry

Problem solving

Multitasking

Teamwork

Education

GED or high school diploma

Tools

Microsoft Office Suite

Warehouse Management Systems

Desktop computers

Job description

Americold is seeking a Customer Service/Clerical Associate to respond to inquiries and resolve issues related to work orders, shipments, and inventory counts. You will coordinate with internal teams for account administration, invoicing, and scheduling, while handling paperwork and keeping accurate records.

Ideal candidates communicate clearly, type accurately, and can manage multiple tasks. Some travel may be required.