Customer Service & Order Fulfillment Specialist

Americold Logistics LLC; Turlock (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Americold Logistics LLC is seeking a motivated Customer Service/Clerical Specialist to respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts, and to serve as a liaison between customers and internal teams for account administration and order processing.

Required is a high school diploma or GED with 0 years of experience in customer service or clerical work, clear written and verbal communication, accurate typing, and data entry skills.

Qualifications

• High school diploma or GED is required.
• 0 years of experience in customer service or clerical work.
• Must communicate clearly in writing and verbally.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders.
• Verify invoices for proper account billing.
• Provide clerical support, answer phones, and greet visitors.
• Schedule loads, update reports, and resolve issues with damaged orders.
• Other duties as assigned.

Skills

Customer service

Clerical work

Typing

Education

High school diploma or GED

Tools

Microsoft Office Suite

Warehouse Management Systems

Desktop computers

Job description

Americold Logistics LLC is seeking a motivated Customer Service/Clerical Specialist to respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts, and to serve as a liaison between customers and internal teams for account administration and order processing.

Required is a high school diploma or GED with 0 years of experience in customer service or clerical work, clear written and verbal communication, accurate typing, and data entry skills.