Finance Customer Support Specialist

Americold Logistics, LLC. in; Compton (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

Americold Logistics, LLC. is seeking a Customer Service Representative (Finance) to respond to customer inquiries about work orders, shipments, and inventory.

The role involves acting as a liaison between customers and internal teams for account administration, invoicing, and order processing, with clerical duties such as record keeping and phone coverage. The position requires a high school diploma or GED, strong communication skills, accurate data entry, and the ability to resolve customer

Qualifications

• High school diploma/GED required.
• 0 years of experience in customer service or clerical work.
• Clear written and verbal communication with customers and team members.
• Ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to inquiries and complaints related to work orders, shipments, and inventory.
• Act as liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for work orders and special requests.
• Verify invoices for proper account billing.
• Provide clerical support including answering phones and maintaining records.
• Schedule loads and maintain updated reports; address issues with damaged orders.

Skills

Customer service

Data entry

Typing

Education

High school diploma or GED

Tools

Microsoft Office

WMS

Job description

Americold Logistics, LLC. is seeking a Customer Service Representative (Finance) to respond to customer inquiries about work orders, shipments, and inventory.

The role involves acting as a liaison between customers and internal teams for account administration, invoicing, and order processing, with clerical duties such as record keeping and phone coverage. The position requires a high school diploma or GED, strong communication skills, accurate data entry, and the ability to resolve customer