Customer Service Rep Pipeline

Manpower; Bessemer (AL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

Manpower, Inc. is hiring a Customer Service Rep Pipeline in Bessemer, AL.

The role provides professional customer support via phone and email for customers, drivers, and business partners, addressing questions and processing service requests with a solutions-focused approach. Responsibilities include handling complaints professionally, investigating and resolving service issues, and monitoring delivery routes and shipment progress.

Qualifications

• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Project).
• Strong verbal and written communication skills with a customer service mindset.
• Excellent problem-solving and multitasking abilities in a fast-paced environment.
• Strong organizational and time-management skills, staying professional under pressure.
• Ability to maintain accurate records in company systems.

Responsibilities

• Provide professional customer support via phone and email for customers, drivers, and business partners.
• Answer questions, address concerns, and process service requests with a solutions-focused approach.
• Handle customer complaints calmly and professionally while working toward positive resolutions.
• Investigate, assess, and resolve service issues in a timely manner to support smooth operations.
• Monitor delivery routes and track shipment progress, including processing delivery order changes, updates, and cancellations.

Skills

Microsoft Office

Communication

Problem solving

Multitasking

Organization & time management

Record keeping

Job description

Job Title

Customer Service Rep Pipeline

Location

Bessemer, AL

Pay Range

$18.50 - $18.75 per hour

Shifts available

• Tuesday, Wednesday, Thursday, Friday & Saturday: 7:00 AM - 4:00 PM
• Sunday, Monday, Tuesday, Wednesday & Thursday: 11:00 AM - 8:00 PM
• Wednesday, Friday, Saturday & Sunday: 9:00 AM - 8:00 PM
• Friday, Saturday, Sunday & Monday: 7:00 AM - 6:00 PM

What's the Job?

• Provide professional customer support via phone and email for customers, drivers, and business partners.
• Answer questions, address concerns, and process service requests with a solutions-focused approach.
• Handle customer complaints calmly and professionally while working toward positive resolutions.
• Investigate, assess, and resolve service issues in a timely manner to support smooth operations.
• Monitor delivery routes and track shipment progress, including processing delivery order changes, updates, and cancellations.

What's Needed?

• Proficiency with Microsoft Office applications, including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Project.
• Strong verbal and written communication skills with a customer service mindset.
• Excellent problem-solving and multitasking abilities in a fast-paced environment.
• Strong organizational and time-management skills, with the ability to stay professional under pressure.
• Ability to maintain accurate records and update information in company systems.

What's in it for me?

• Opportunity to support daily transportation and logistics operations by helping customers and partners get clear, timely answers.
• Role focused on continuous improvement—share ideas and contribute to team success.
• Structured work schedule across multiple shifts to match operational needs.
• Hands-on experience supporting delivery coordination, shipment tracking, and service resolution.
• A team environment where dependable, accountable performance is valued.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.