Customer Service Representative

Danzas Corporation; Livermore (CA); In loco; USD 31.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage

PTO + Holidays

401(k) with match

Tuition reimbursement

Career development

Descrizione del lavoro

DHL Supply Chain in Livermore, CA is seeking a Customer Service Representative to provide administrative support and act as a liaison between clients, carriers, and drivers. The role includes handling orders, information requests, and issue resolution in a fast-paced environment.

Ideal candidates will have experience with TMS/dispatch, strong Microsoft Office skills, and the ability to adapt quickly while delivering excellent service. Competitive benefits and growth opportunities are offered.

Competenze

• High school diploma or equivalent required.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience preferred.

Mansioni

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers and act as liaison to resolve issues.
• Resolve product or service problems, determine causes, and expedite correction; follow up to ensure resolution.
• Maintain customer records and update account information.
• Process customer adjustments to keep financial accounts accurate.
• Prepare reports by collecting customer data and assist with order/product management.
• Perform other duties as assigned.

Conoscenze

Customer service

Oral & written communication

Dispatch or TMS experience

Formazione

High School Diploma or Equivalent

Strumenti

Microsoft Office (Excel/Outlook/Word)

View software

JDA

Blue Yonder

Red Prairie

SAP

Descrizione del lavoro

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Provide administrative and clerical support to management including the management of personnel records, payroll and onboarding orientation. Work under general supervision of the General Manager while providing administrative assistance. Exercise discretion and judgment on occasion and provide courteous, responsive, and accurate information to associates

Position: Customer Service Representative
Shift: M-Th,Su 6a-230p
Pay: $27.00 per hour

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels. Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS. Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur. Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word). Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc. Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals. Ability to work in a fast-paced, customer-centric team environment.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose :

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities :

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience :

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.