Logistics Customer Success Specialist

Porter Logistics; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Porter Logistics, based in Atlanta, is searching for a Customer Success Representative (CSR). The CSR will act as a vital link between clients and the warehouse team, helping ensure accurate order execution and high levels of client satisfaction.

This role involves coordinating daily warehouse activities and managing communication regarding orders, making it essential for customer success and operational efficiency. Strong multitasking, attention to detail, and previous experience in customer-facing roles are key to success.

Qualifications

• Strong verbal and written communication skills are essential.
• Ability to multitask and prioritize in a fast-paced environment is needed.
• Exceptional attention to detail is a must for this role.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Process daily client orders and input data into the WMS accurately.
• Communicate order details, changes, and priorities to the warehouse team.

Skills

Strong verbal and written communication skills

Ability to multitask and prioritize

Exceptional attention to detail and organizational skills

Previous experience in customer service or operations support

Experience working in a WMS system

Prior experience in logistics or supply chain

Proficiency with Microsoft Office

Job description

Porter Logistics, based in Atlanta, is searching for a Customer Success Representative (CSR). The CSR will act as a vital link between clients and the warehouse team, helping ensure accurate order execution and high levels of client satisfaction.

This role involves coordinating daily warehouse activities and managing communication regarding orders, making it essential for customer success and operational efficiency. Strong multitasking, attention to detail, and previous experience in customer-facing roles are key to success.