Logistics Customer Care Specialist

Vaco; Jacksonville (FL); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical, dental, and vision benefits

401(k) retirement plan

Job summary

Vaco in Jacksonville, FL is seeking a Customer Service Representative to manage the customer lifecycle, coordinate logistics, and deliver timely, high-quality support. The role emphasizes multitasking across phone, email, and text, with a focus on accurate record-keeping and proactive communication.

The position starts onsite during training and shifts to a hybrid work arrangement after successful completion and performance milestones, offering a fast-paced environment and opportunities for

Qualifications

• High school diploma or equivalent.
• Strong customer service experience in a professional environment.
• Excellent verbal and written communication skills.
• Professional phone presence and customer-focused approach.
• Strong organizational and time management skills.
• Ability to multitask and prioritize competing demands.
• Proficiency with Microsoft Office applications, including Outlook.
• Ability to learn and navigate multiple software systems simultaneously.

Responsibilities

• Serve as the primary point of contact for customers from initial scheduling through service completion.
• Coordinate scheduling changes, service requests, and customer updates.
• Communicate with internal teams to ensure timely service delivery.
• Monitor active accounts and provide status updates and timelines.
• Address service disruptions and escalate issues when necessary.

Skills

Customer service

Communication

Organization

Multitasking

MS Office

Software systems

Education

High school diploma

Associate's or Bachelor's degree

Tools

Microsoft Office

Outlook

Job description

Vaco in Jacksonville, FL is seeking a Customer Service Representative to manage the customer lifecycle, coordinate logistics, and deliver timely, high-quality support. The role emphasizes multitasking across phone, email, and text, with a focus on accurate record-keeping and proactive communication.

The position starts onsite during training and shifts to a hybrid work arrangement after successful completion and performance milestones, offering a fast-paced environment and opportunities for