Logistics Customer Care Specialist - Escalated Support

Saia Motor Freight Line LLC; Boulevard (OH); On-site; USD 32,000 - 40,000; Full time

Job summary

Saia Motor Freight Line LLC is seeking a Customer Service Specialist to deliver escalated support to customers and work closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns.

You will investigate freight issues, manage claims processes, coordinate with dispatch to confirm availability and deliveries, and prepare accurate shipment paperwork while supporting billing and data entry. Strong communication and a commitment to accuracy are essential.

Qualifications

• High school diploma or GED required.
• Authorized to work in the United States.
• Strong written and verbal English communication.

Responsibilities

• Handle inbound calls and emails, resolve escalated inquiries.
• Investigate freight issues and process claims.
• Coordinate with terminal operations and dispatch to schedule deliveries.
• Prepare shipment and dispute paperwork for accuracy.
• Support billing, data entry, and recordkeeping.

Skills

Customer service

Dispute resolution

OS&D knowledge

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Saia Motor Freight Line LLC is seeking a Customer Service Specialist to deliver escalated support to customers and work closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns.

You will investigate freight issues, manage claims processes, coordinate with dispatch to confirm availability and deliveries, and prepare accurate shipment paperwork while supporting billing and data entry. Strong communication and a commitment to accuracy are essential.