Logistics & Customer Success Coordinator

Sims Municipal Recycling; Normal (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Company-paid Life Insurance

Flexible Spending Account (FSA)

401k with company match

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Tuition Reimbursement Program

Job summary

Circular Services is seeking a full-time Sales Coordinator to support our Procurement and Commodity Sales teams from our Bloomington, IL office. This administrative and customer service-focused role coordinates pickups and deliveries, enters load information, and ensures accurate information and documentation for customers, suppliers, and transport partners.

The role also supports reporting, data entry, audits, and improvement projects that strengthen service and operational performance, with a

Qualifications

• Associate's degree in Business Administration or a related field.
• Strong customer service and interpersonal skills.
• Strong organization, prioritization, and multitasking skills.
• Proficient in Microsoft Excel and general computer applications.
• Dependable with consistent attendance and follow-through.
• Ability to remain calm and solutions-focused in urgent situations.

Responsibilities

• Providing front-line customer service to accounts
• Processing service requests for pick-ups and deliveries
• Scheduling with pick-up and delivery sites
• Data entry in primary logistics software
• Requesting quotes from and hiring third-party freight haulers
• Organizing open orders, delivery appointments, requests, etc. to ensure all customers are serviced efficiently and profitably
• Solving problems as they arise, often in urgent situations
• Working various short- and long-term research and improvement projects as needed

Skills

Customer service

Interpersonal skills

Organization

Multitasking

Data entry

Problem solving

Attention to detail

Education

Associate's degree in Business Administration

Tools

Microsoft Excel

General computer applications

Job description

Circular Services is seeking a full-time Sales Coordinator to support our Procurement and Commodity Sales teams from our Bloomington, IL office. This administrative and customer service-focused role coordinates pickups and deliveries, enters load information, and ensures accurate information and documentation for customers, suppliers, and transport partners.

The role also supports reporting, data entry, audits, and improvement projects that strengthen service and operational performance, with a