Logistics Customer Service Specialist – On-Site Tulsa

Trinity Employment; Tulsa (OK); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Benefits upon eligibility

Job summary

Trinity Employment in Tulsa, OK is seeking a Customer Service Representative for a full-time, in-person role. You will handle daily customer requests, process orders, schedule shipments, and resolve account discrepancies, coordinating with warehouse and transportation teams for accurate orders and on-time deliveries.

Requirements: high school diploma or GED and at least 2 years of customer service experience; 10-key data entry and ERP software familiarity; MS Office proficiency.

Qualifications

• High school diploma or GED.
• Minimum 2 years of customer service experience.
• Experience with 10-key data entry.
• Basic experience with database, accounting, and ERP software.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Strong communication, organization, and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and basic math skills.

Responsibilities

• Respond to customer inquiries, process orders, and resolve complaints or discrepancies.
• Enter and process customer work orders and maintain accurate records.
• Coordinate inbound and outbound shipments with warehouse operations, carriers, and brokers.
• Schedule deliveries and pickups, ensuring shipments are properly planned.
• Prepare and process shipping documents, freight orders, and bills of lading.
• Communicate with truck drivers and direct them to assigned loading and unloading doors.
• Monitor inventory levels, run stock reports, and assist with cycle counts.
• Reconcile inventory records and make adjustments as needed.
• Verify shipment accuracy and ensure work orders are completed correctly.
• Review invoices for accuracy and resolve billing discrepancies.
• Track customer orders and provide updates on shipment status.
• Coordinate with transportation teams regarding trailer availability and scheduling.
• Maintain customer account records and update standard operating procedures (SOPs).
• Assist with new customer account setups and onboarding.
• Work with warehouse staff to resolve product damage, returns, and shipping issues.
• Provide backup support to other customer service team members.
• Perform additional duties as assigned.

Skills

Communication skills

Organization

Problem-solving

Multitasking

Education

High school diploma or GED

Tools

MS Office (Outlook, Word, Excel)

ERP software (SAP)

10-key data entry

Job description

Trinity Employment in Tulsa, OK is seeking a Customer Service Representative for a full-time, in-person role. You will handle daily customer requests, process orders, schedule shipments, and resolve account discrepancies, coordinating with warehouse and transportation teams for accurate orders and on-time deliveries.

Requirements: high school diploma or GED and at least 2 years of customer service experience; 10-key data entry and ERP software familiarity; MS Office proficiency.