Customer Service Representative

Trinity Employment; Tulsa (OK); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Benefits upon eligibility

Job summary

Trinity Employment in Tulsa, OK is seeking a Customer Service Representative for a full-time, in-person role. You will handle daily customer requests, process orders, schedule shipments, and resolve account discrepancies, coordinating with warehouse and transportation teams for accurate orders and on-time deliveries.

Requirements: high school diploma or GED and at least 2 years of customer service experience; 10-key data entry and ERP software familiarity; MS Office proficiency.

Qualifications

• High school diploma or GED.
• Minimum 2 years of customer service experience.
• Experience with 10-key data entry.
• Basic experience with database, accounting, and ERP software.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Strong communication, organization, and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and basic math skills.

Responsibilities

• Respond to customer inquiries, process orders, and resolve complaints or discrepancies.
• Enter and process customer work orders and maintain accurate records.
• Coordinate inbound and outbound shipments with warehouse operations, carriers, and brokers.
• Schedule deliveries and pickups, ensuring shipments are properly planned.
• Prepare and process shipping documents, freight orders, and bills of lading.
• Communicate with truck drivers and direct them to assigned loading and unloading doors.
• Monitor inventory levels, run stock reports, and assist with cycle counts.
• Reconcile inventory records and make adjustments as needed.
• Verify shipment accuracy and ensure work orders are completed correctly.
• Review invoices for accuracy and resolve billing discrepancies.
• Track customer orders and provide updates on shipment status.
• Coordinate with transportation teams regarding trailer availability and scheduling.
• Maintain customer account records and update standard operating procedures (SOPs).
• Assist with new customer account setups and onboarding.
• Work with warehouse staff to resolve product damage, returns, and shipping issues.
• Provide backup support to other customer service team members.
• Perform additional duties as assigned.

Skills

Communication skills

Organization

Problem-solving

Multitasking

Education

High school diploma or GED

Tools

MS Office (Outlook, Word, Excel)

ERP software (SAP)

10-key data entry

Job description

Customer Service Representative – Full-TimeLocation: Tulsa, OK Pay: $20-23/hour Job Type: Full-Time, In-Person Schedule: Monday- Friday, 8 a.m.- 5 p.m.; Overtime and Weekends as needed Work Environment: Office-Based, Warehouse/Logistics Industry Benefits: Available Upon Eligibility

Must-Have Requirements

• High school diploma or GED
• Minimum 2 years of customer service experience
• Experience with 10-key data entry
• Basic experience with database, accounting, and ERP software
• Proficiency in Microsoft Office, including Outlook, Word, and Excel
• Strong communication, organization, and problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and basic math skills

Position Summary

The Customer Service Representative will serve as the main point of contact for customers, handling daily requests, processing orders, scheduling shipments, and resolving account discrepancies. This position works closely with warehouse operations, transportation teams, and customers to ensure orders are processed accurately and shipments are coordinated efficiently.

Job Duties

• Respond to customer inquiries, process orders, and resolve complaints or discrepancies.
• Enter and process customer work orders and maintain accurate records.
• Coordinate inbound and outbound shipments with warehouse operations, carriers, and brokers.
• Schedule deliveries and pickups, ensuring shipments are properly planned.
• Prepare and process shipping documents, freight orders, and bills of lading.
• Communicate with truck drivers and direct them to assigned loading and unloading doors.
• Monitor inventory levels, run stock reports, and assist with cycle counts.
• Reconcile inventory records and make adjustments as needed.
• Verify shipment accuracy and ensure work orders are completed correctly.
• Review invoices for accuracy and resolve billing discrepancies.
• Track customer orders and provide updates on shipment status.
• Coordinate with transportation teams regarding trailer availability and scheduling.
• Maintain customer account records and update standard operating procedures (SOPs).
• Assist with new customer account setups and onboarding.
• Work with warehouse staff to resolve product damage, returns, and shipping issues.
• Provide backup support to other customer service team members.
• Perform additional duties as assigned.

Additional Qualifications

• 2 years of customer service experience in supply chain, logistics, or warehousing preferred
• Experience managing customer accounts and processing orders
• Knowledge of shipping documents, work orders, and bills of lading
• Experience with SAP or similar ERP software preferred
• Familiarity with warehouse management systems (WMS)
• Ability to remain organized and professional under pressure
• Strong time management and customer service skills

TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER