Logistics Customer Service Specialist: Impact & Growth

Dsv Air & Sea SAU

Atlanta (GA)

Hybrid

USD 52,000 - 65,000

Full time

3 days ago

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Job summary

DSV Air & Sea Inc. seeks a Customer Service Specialist in Atlanta to manage inquiries and complaints, and provide timely, accurate information to customers. You will work closely with sales, logistics, and finance to ensure smooth delivery and satisfaction.

The role requires an associate or bachelor’s degree and at least 2 years in customer service, preferably in logistics. Strong communication, problem-solving, and teamwork are essential, along with proficiency in Excel and CRM software.

Qualifications

Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to multitask and prioritize work.
Strong attention to detail and accuracy.
Ability to work well in a team environment.

Responsibilities

Manage inquiries, complaints, and orders via phone, email, or other communication channels.
Provide accurate information to customers regarding products, services, pricing, and delivery schedules.
Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services.
Resolve customer issues and complaints in a timely and professional manner.
Identify and implement process improvements to enhance customer satisfaction and reduce complaints.