Customer Experience & Support Specialist

DSV - Global Transport and Logistics; Atlanta (GA); On-site; USD 52,000 - 65,000; Full time

Job summary

DSV – Global Transport and Logistics is seeking a Customer Service Specialist in Atlanta, USA. The role focuses on handling customer inquiries and complaints, providing accurate information on products and delivery schedules, and coordinating with sales, logistics, and finance to ensure timely delivery.

The ideal candidate has at least 2 years in customer service, a degree in business or related field, and strong communication, problem-solving, and teamwork skills.

Qualifications

• Excellent communication and interpersonal skills are required.
• Strong problem-solving and analytical abilities are essential.
• Ability to multitask and prioritize multiple requests effectively.
• Strong attention to detail and accuracy in all customer records.
• Team-oriented with the ability to collaborate with cross-functional teams.
• Proficiency in Microsoft Excel and familiarity with CRM systems (e.g., Zendesk, Salesforce).

Responsibilities

• Manage customer inquiries, complaints, and orders via phone, email, or other channels.
• Provide accurate and timely information on products, services, pricing, and delivery schedules.
• Coordinate with internal teams to ensure timely and accurate delivery of goods and services.
• Resolve customer issues in a timely, professional manner.
• Maintain customer records and documentation.
• Support sales through lead generation and follow-up.
• Contribute to setting customer service standards and best practices.
• Participate in training programs to improve service quality.

Skills

Communication

Problem-solving

Multitasking

Attention to detail

Teamwork

Excel

Zendesk/Salesforce experience

Education

Associate or Bachelor's degree in business/admin/communications

Tools

Zendesk

Salesforce

Job description

DSV – Global Transport and Logistics is seeking a Customer Service Specialist in Atlanta, USA. The role focuses on handling customer inquiries and complaints, providing accurate information on products and delivery schedules, and coordinating with sales, logistics, and finance to ensure timely delivery.

The ideal candidate has at least 2 years in customer service, a degree in business or related field, and strong communication, problem-solving, and teamwork skills.