Logistics Customer Service Specialist — Flexible Hours

Helpmates; Santa Fe Springs (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Flexible hours

Career growth opportunities

Job summary

Helpmates in Santa Fe Springs, CA is hiring a Logistics Customer Service Specialist to join a busy logistics team. You will serve as the main contact for customer accounts, track orders, and coordinate shipping details to ensure accurate order processing and timely deliveries.

The role requires a high school diploma, at least two years in office or logistics customer service, strong Excel skills, and excellent communication.

Qualifications

• High school diploma or equivalent; college degree preferred.
• At least two years of experience in office or logistics/customer service.
• Strong Excel skills and MS Office proficiency.
• Excellent communication and problem-solving abilities.
• Bilingual English and Spanish is a plus.

Responsibilities

• Serve as the primary contact for customer accounts, provide updates, and resolve issues promptly.
• Process and confirm sales orders with accuracy and efficiency.
• Coordinate shipping details, order changes, and delivery schedules across teams.
• Communicate with Quality and Operations regarding shipment release timelines.
• Maintain customer and order records in NetSuite, CRM, and internal systems.
• Prepare shipping documentation, pre-ship packets, and order reports using Excel.
• Provide updates on orders, inventory, and timelines during customer meetings.
• Support outbound shipments, including research and development and lab samples via FedEx or DHL.
• Communicate confidently with customers by phone, email, and virtual meetings.

Skills

Office experience

Excel proficiency

Bilingual English/Spanish (plus)

Education

High school diploma

College degree preferred

Tools

NetSuite

CRM software

Job description

Helpmates in Santa Fe Springs, CA is hiring a Logistics Customer Service Specialist to join a busy logistics team. You will serve as the main contact for customer accounts, track orders, and coordinate shipping details to ensure accurate order processing and timely deliveries.

The role requires a high school diploma, at least two years in office or logistics customer service, strong Excel skills, and excellent communication.