Now Hiring | Logistics Customer Service | $21-24/hr. | 843291

Helpmates; Santa Fe Springs (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Flexible hours

Career growth opportunities

Job summary

Helpmates in Santa Fe Springs, CA is hiring a Logistics Customer Service Specialist to join a busy logistics team. You will serve as the main contact for customer accounts, track orders, and coordinate shipping details to ensure accurate order processing and timely deliveries.

The role requires a high school diploma, at least two years in office or logistics customer service, strong Excel skills, and excellent communication.

Qualifications

• High school diploma or equivalent; college degree preferred.
• At least two years of experience in office or logistics/customer service.
• Strong Excel skills and MS Office proficiency.
• Excellent communication and problem-solving abilities.
• Bilingual English and Spanish is a plus.

Responsibilities

• Serve as the primary contact for customer accounts, provide updates, and resolve issues promptly.
• Process and confirm sales orders with accuracy and efficiency.
• Coordinate shipping details, order changes, and delivery schedules across teams.
• Communicate with Quality and Operations regarding shipment release timelines.
• Maintain customer and order records in NetSuite, CRM, and internal systems.
• Prepare shipping documentation, pre-ship packets, and order reports using Excel.
• Provide updates on orders, inventory, and timelines during customer meetings.
• Support outbound shipments, including research and development and lab samples via FedEx or DHL.
• Communicate confidently with customers by phone, email, and virtual meetings.

Skills

Office experience

Excel proficiency

Bilingual English/Spanish (plus)

Education

High school diploma

College degree preferred

Tools

NetSuite

CRM software

Job description

Elevate Your Career in Logistics as a Customer Service Specialist - Urgently hiring in Santa Fe Springs!

Job Title: Logistics Customer Service Specialist
Pay: $21 - $24 per hour
Hours: 7:30am- 4:30am for training then 8am-5pm, Monday - Friday
Start Date: ASAP- this is a temporary role covering for a LOA

Looking for a rewarding career where your work makes a difference? Join a busy, dynamic logistics team as a Logistics Customer Service Specialist in Santa Fe Springs, CA and help deliver an exceptional customer experience every day.

As a Logistics Customer Service Specialist, you'll connect customers with internal teams to ensure accurate order processing and seamless shipping coordination.

You'll work closely with Quality, Operations, and other departments to keep orders moving and customers informed.

What You'll Do

As a Logistics Customer Service Specialist, you will be responsible for:

• Serve as the primary contact for customer accounts, provide order updates, and resolve issues promptly
• Process and confirm sales orders with accuracy and efficiency
• Coordinate shipping details, order changes, and delivery schedules across teams
• Communicate with Quality and Operations regarding shipment release timelines
• Maintain customer and order records in NetSuite, CRM, and internal systems
• Prepare shipping documentation, pre-ship packets, and order reports using Excel
• Provide updates on orders, inventory, and timelines during customer meetings
• Support outbound shipments, including research and development and lab samples via FedEx or DHL
• Communicate confidently with customers by phone, email, and virtual meetings

What You'll Bring

The ideal candidate for this role will have:

• High school diploma or equivalent; a college degree is preferred
• At least two years of experience in office or logistics/3PL customer service
• Strong Microsoft Office skills, especially in Excel
• Excellent communication, organizational, and problem-solving abilities
• Adaptability, accuracy, and strong attention to detail in a changing environment
• Bilingual English and Spanish skills are a plus

Why Join Us in Santa Fe Springs?

• Flexible hours that support a healthy work-life balance
• Career growth opportunities within a supportive team environment

Location & Schedule

This position is on-site in Santa Fe Springs and offers a full-time schedule.