Logistics Customer Experience Specialist

Keystone East Group; Fresno (CA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development opportunities

Job summary

Keystone East Group in Fresno, CA seeks a Customer Service Representative to be the main contact for clients, handling inquiries, processing orders, tracking shipments, and providing timely updates. The role emphasizes professionalism, strong communication, multitasking, and a customer-centric approach; prior CS experience and a high school diploma or equivalent are preferred.

The company offers growth opportunities within a collaborative team.

Qualifications

• Experience in customer service or a related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Respond to client inquiries via phone, email, and chat.
• Process and manage customer orders, including tracking shipments and providing updates.
• Resolve issues to ensure client satisfaction and retention.
• Coordinate with team members to ensure tasks are completed efficiently.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Keystone East Group in Fresno, CA seeks a Customer Service Representative to be the main contact for clients, handling inquiries, processing orders, tracking shipments, and providing timely updates. The role emphasizes professionalism, strong communication, multitasking, and a customer-centric approach; prior CS experience and a high school diploma or equivalent are preferred.

The company offers growth opportunities within a collaborative team.